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Refund & Return Policy

If you made it here, then that means you either purchased an item from Ashley Austin & Co. or are considering to, and for that we would like to thank you. We hope to make your shopping experience with us a great one. Thanks again for choosing Ashley Austin & Co. to style your life. 


Return Policy

You have 12 hours upon placing your order to request cancellation.

You have 14 days upon delivery to request a refund or an exchange. You may receive a refund or exchange any item not in its original condition, is damaged or missing parts for reasons due to OUR error.

To complete your refund or exchange, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Please contact ashleyaustinco@mail.com for returns. 

Exchanges

If you would like to exchange an item please contact ashleyaustinco@mail.com. Please allow 2-4 business days for the processing of your exchange as well as 14-30 business days for the delivery of your item.

If you would like to return for store credit instead of a refund then please contact us at ashleyaustinco@mail.com

For any further assistance, please do not hesitate to contact us at ashleyaustinco@mail.com